Parts Request Form - USA Gundam Store

Replacement Parts Requests

All replacement part requests must be submitted within 30 days of the original delivery date. Requests submitted after this time frame may not be eligible for replacement.

Please note that replacement parts are often sourced directly from manufacturers. Because of this, processing and fulfillment times can vary, and some parts may take up to 3 months or longer to receive depending on availability and manufacturer response times.

If a requested replacement part cannot be obtained within a reasonable time frame, we will contact you directly to discuss available options. These may include:

• A refund for the affected part, or item.

• A store credit or discount toward a future purchase

We appreciate your patience and understanding, as replacement part timelines are largely dependent on manufacturer support and inventory availability.

If this is a Bandai model kit please visit https://www.bandai.com/returns-replacements Otherwise please fill out the form below 

To help us process your replacement part request as quickly as possible, all fields below are required. Incomplete submissions may result in delays or denial of the request.

Required Fields

• Full Name
  (Name used on the original order)

• Email Address
  (Must match the email used at checkout)

• Order Number
  (Found in your order confirmation email)

• Part or Runner Information

  • Runner Letter (example: A, B, C, etc.)

  • Part Number (example: A12, B7, etc.)

• Photos (Required)
  Please upload clear photos showing:

  • The damaged part, missing part location, or entire runner

  • If a part is missing from a runner, a photo of the full runner is required

  • If a part is damaged, a close-up photo of the damage is required