We accept these payment methods:
- American Express
Most pre-paid credit and gift cards from Visa, MasterCard, American Express, Discover, and JCB are also accepted.
Payment is due at the time of purchase.
All payments must be made in United States Dollars. Your credit card company converts your currency to USD at the time of purchase using the current currency exchange rate. We do not control the exchange rate, nor any foreign transaction fees your issuing bank may charge.
PayPal Billing Agreements
We require the use of a PayPal Billing Agreement to pay with PayPal. By using a PayPal Billing Agreement you are pre-authorizing us to charge your PayPal account for purchases. This has several advantages:
- Once created you don’t have to log into PayPal every time you want to place an order with USAGS
- We can process your payments more quickly, getting your orders to you that much faster
- You can use PayPal to pay for all of your pre-orders
- A Billing Agreement can be canceled at any time
USAGS Store Credit
We also offer store credit as a payment method. When money is due to you from cancellations or returns, you typically are given the option to have your original payment method refunded or receive the refund in store credit.
You can check your store credit balance by emailing our support team at Support@usagundamstore.com
Expiration Policy: In most situations store credit automatically expires one year from date of issue. By law, store credit issued in certain situations is not allowed to expire. We keep track of this and only expire store credit when it is permitted by law. The oldest store credit is always used first. We may reinstate expired store credit upon customer inquiry.
Every payment goes through a rigorous verification process to detect potential fraud. As one of our verification steps we may ask for a photo copy of your id and the card used.
Resolving a Declined Payment
During the payment verification process we may decline your payment and ask you to resubmit your billing information and card details so it matches what your credit card company has on file. In some situations we may just ask you to use a different form of payment. At this point no transaction has been attempted on your credit card.
Once your payment has passed the verification process, we will attempt to charge your credit card. If the sale is declined, you may need to contact your credit card company or bank to resolve the problem. The most common reasons for a declined payment are:
- Credit card company needs authorization prior to completing the transaction.
- You have reached the daily withdrawal or purchase limit.
- There are not enough funds in the account.
- Your credit limit has been exceeded.
Credit Card Security
We work diligently to protect your data and keep it confidential. To ensure the utmost security, our servers never store or transmit any credit card data. When you enter a credit card on our website, it is encrypted and sent directly from your browser to our payment processor, who then sends us a token which we reference for future transactions. The token is meaningless to any outside party. We partner with a large, well-respected payment processor which is fully PCI compliant. At no time does any employee of USAGS have access to your full credit card details. Details we do store, such as the credit card last 4 digits, are encrypted and protected with industry standards.
Unknown Credit Card charges
If you don’t recognize a charge from USAGS on your credit card or PayPal account there may be several reasons:
- An order was placed by a family member, friend, or co-worker with access to your credit card.
- Additional cards are associated with the credit or debit account.
If you have any questions please contact us first, rather than filing a chargeback with your credit card company.