Most pre-orders may be canceled at any time before the items have been shipped. Payment for pre-orders is processed at the time of checkout. To cancel a pre-order Please send an email to Support@usagundamstore.com and request to cancel a order. Please include your name and order number and support will email back with options.
If you wish to cancel pre-orders there is a 5% cancellation fee
Fee may be waved if store credit is issued
When items are added to a shipment we begin the process of fulfilling your order. Once this happens items can no longer be canceled. Shipments are created when:
- You place an order for in stock items
- Pre-orders that have arrived
Payments in Process
All cancellation options may be temporarily unavailable when we are processing a payment for your order. If this occurs please try again after a few minutes when processing has finished.