Pre-Order Policy

Pre-orders

Are you tired of missing releases of highly sought after collectibles and toys that have sold out? Pre-ordering products helps you avoid this frustration and makes the process a hassle-free and enjoyable experience!

Once a manufacturer announces a new item and gives us the ok to publish, we will list it for presale with an estimated arrival date. A Pre-Order means we are taking advanced orders for the item. It has either not been released or has not yet arrived at our warehouse.

Pre-order Arrival Dates

Every product on pre-order lists has an estimated arrival month. Our product team is in constant contact with all of the different vendors we work with to try to obtain the most up to date information as possible. Once we are told something has changed, we will update the listings.

We would all like pre-orders to show up within the expected time frame, but unfortunately the toy and collectable industry can have some delays. The expected arrival date is an estimate; there are no guarantees for exactly when pre-ordered products will arrive. No compensation can be given for pre-orders that arrive late. We don't recommend pre-ordering products as gifts or for special occasions that are time sensitive due to the possibility of delays.

Pre-order Cancelation

You can cancel most pre-orders at any time prior to their arrival at our warehouse. All of this can be done by contacting our support team at Support@usagundamstore.com. in most cases there is a 5% fee to cancel a pre-order item or no fee for store credit. 

Pre-order Payment

We are on a live payment checkout meaning that orders are charged at time of purchase. 

Arrival notices

When possible we will send out notification that a pre-order is arriving soon. This will allow you to review your shipping address, and shipping information before your order is processed. 

Please note we are unable to do this for all products; we are dependent on how much notification our vendors give us prior to shipping.

Pre-order Pricing

Due to the nature of pre-orders, pricing may sometimes change after we list the product for presale.

If the price is reduced and your item is still on pre-order, your price will be adjusted so you receive the lowest price.

In rare circumstances, mandatory price changes may happen to a pre-order. This could occur when we receive a solicitation from a vendor with a pricing error or when product import tariffs are assessed by the United States government. In the event that the price increases, we will notify affected customers. As always you are free to cancel your pre-order at any time.

Pre-order Fulfillment

We work hard to fill every pre-order we take, but occasionally a situation may be out of our control. If we cannot fill your pre-order, we will contact you and give options and estimated arrival. if you wish to cancel it there will be no cancellation fee for this. 

Main Menu
Cart
Close
Back
Account
Close
}