Pre-orders

Are you tired of missing releases of highly sought after collectibles and toys that have sold out? Pre-ordering products helps you avoid this frustration and makes the process a hassle-free and enjoyable experience!

Once a manufacturer announces a new item and gives us the ok to publish, we will list it for presale with an estimated arrival date. A Pre-Order means we are taking advanced orders for the item. It has either not been released or has not yet arrived at our warehouse.

Pre-order Arrival Dates

Every product on pre-order lists has an estimated arrival month. Our product team is in constant contact with all of the different vendors we work with to try to obtain the most up to date information as possible. Once we are told something has changed, we will update the listings.

We would all like pre-orders to show up within the expected time frame, but unfortunately the toy and collectable industry can have some delays. The expected arrival date is an estimate; there are no guarantees for exactly when pre-ordered products will arrive. No compensation can be given for pre-orders that arrive late. We don't recommend pre-ordering products as gifts or for special occasions that are time sensitive due to the possibility of delays.

What does it mean when it says Quarter arrival?
This is the estimate of arrival for a preorder item. This means the item is expected within a window of arrival and an exact month is not yet available. Here's a break down of each quarter and what it consists of:
Quarter 1 is January - March
Quarter 2 is April - June
Quarter 3 is July - September
Quarter 4 is October - December

Pre-Order Payment

• Pre-orders are charged at the time the order is placed, not when the item ships.

• This allows us to secure inventory with our distributors and manufacturers on your behalf.

Pre-Order Cancellations

We understand that plans change, and we allow pre-order cancellations under the following terms:

• Pre-orders may be canceled within 7 days of the order being placed for a full refund.

• After 7 days, pre-orders may still be canceled before shipment, however a 5% non-refundable processing cost will be retained.

This processing cost is not a penalty and is used solely to cover non-refundable payment processing and administrative fees incurred at the time of purchase.

• Once a pre-order has shipped, it can no longer be canceled and must be handled according to our Return Policy.

Delays & Release Date Changes

• Pre-order release dates are provided by manufacturers and distributors and may change without notice.

• Delays do qualify for fee-free cancellation outside the 7-day window.

• USA Gundam Store is not responsible for manufacturer or distributor delays.

Partial Shipments

Pre-order items are fulfilled separately from in-stock items.

If your order contains both pre-order and in-stock products:

• Your order may be split into multiple shipments
• In-stock items will ship first
• Pre-order items will ship once they become available
• Shipping charges are calculated for each shipment

For the fastest delivery and to avoid multiple shipping charges, we recommend placing separate orders for pre-order and in-stock items.

Address Changes

Customers are responsible for ensuring their shipping address is accurate.

• Address changes for pre-orders must be requested before shipment.

• We are not responsible for delays or losses caused by outdated or incorrect addresses.

Final Notes

• Pre-orders are placed in good faith and are intended for customers who are willing to wait for future releases.

• Excessive cancellations or abuse of the pre-order system may result in restrictions or refusal of future pre-order purchases.

• USA Gundam Store reserves the right to modify or update this policy at any time.